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Do you offer free shipping?
Why isn't my order shipped yet?
There was an attempt to deliver my order but it never got to me. What do I do?
My package says that it was returned to sender. What do I do now?

If your package was returned to us because of a post-office error, we can issue another package out to you or we will refund you for the cost of the package contents (shipping is not refundable). Please contact to get further assitance on this.


If the package was returned to sender due to a user input error, please see our additional information under "I accidently sent my package to the wrong address. What do I do?".

My package does not seem to be moving in the system. Why is it taking so long to deliver?
I accidently sent my package to the wrong address. What do I do?
Do you ship internationally?

Return Policy

Can I return my product?

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email our customer support and we will be sure to take care of it. We must be notified within 30 days of you receiving your package in order to process a return. Please email to get your return process started.


• Returns must be requested within 30 days of you receiving your package.

• We do not allow returns of products that are opened, used, or with broken seals. 

• We do not allow returns without an order number or a packing slip.

• If a returned product is opened and/or damaged in any way, you will not be eligible for a refund.

• Your unopened product must be accompanied by a receipt or packing slip with the order number and your name and address. 

• If a return is requested after the 30 day window has passed, you will not be eligible for a refund.

• Unopened product(s) being returned must be mailed back to us within 15 days from when the return request was authorized by Allura Superfoods.

• Shipping fees are not included in the refund for a returned product.

• Gift cards are not returnable. 

When will I get a refund for my return?
Can I get a refund if my package never arrived?
The product was damaged when I received it. Can I exchange it?


How do I edit my subscription?
What does the skip feature do?
How do I cancel the most recent order?

Affiliates & Partnerships

I would like to become an affiliate. How do I join?
I am interested in collaborating. Where do I start?

If you are interested in collaborating with us for a project or event, please email